If your package is delayed or misplaced by the postal or courier services, we will re-send your order for free on request or refund your payment.
- Please check our tracking tool to ensure that the delivery is overdue before taking the next step.
- Inform us of the non-delivery. Our first step will be to follow up your package, and if the postal services are unable to rectify the issue, we will re-ship for free or refund as per your preference.
Please note that shipments sent via Standard shipping option (Registered Airmail RMXXXXXXXXXIN) are NOT trackable and DO NOT require a signature.