What should I do if my package doesn’t arrive when it is expected?

If your package is delayed or misplaced by the postal or courier services, we will re-send your order for free on request or refund your payment.

  • Please check our tracking tool to ensure that the delivery is overdue before taking the next step.
  • Inform us of the non-delivery. Our first step will be to follow up your package, and if the postal services are unable to rectify the issue, we will re-ship for free or refund as per your preference.

Please note that shipments sent via Standard shipping option (Registered Airmail RMXXXXXXXXXIN) are NOT trackable and DO NOT require a signature.

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