What if my order is held up at customs?

Customs clearance is an obligatory procedure for all the goods crossing a border between countries.

The clearance usually takes 1-2 days but sometimes may take up to 7 business days if there is a delay at Customs so you may therefore experience a delay in receiving your items.

While we take the effort to ensure all parcels pass through customs without issue (99.5% of our parcels go through 🇺🇸 the US, 🇬🇧 the UK, 🇪🇺 the EU, 🇦🇺 Australia & New Zealand customs smoothly), individual countries have different criteria. In the unlikely event of your parcel gets lost or stuck at Customs for more than 2 weeks, please inform us – we will re-send your order at no additional charge or refund you if preferred.

We also split bulk orders or large quantities (for example, 500 tablets) into several packages (300 tabs each) and ship them separately every 3-5 days in order to avoid any issues at Customs.

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