Payment Not Confirmed
If you have not yet paid for your order, there are no extra steps needed to cancel as the order has not been processed. This is also the case on orders where payment is declined.
Payment Is Confirmed
If you've completed checkout and paid for your order, we can offer free cancellation of your order within 2 hours of placement. Get in touch with our friendly customer service team, and we will be in touch as quickly as possible to resolve the issue and cancel your order. For this process, we will require your order number and a reason for cancellation.
For orders that have already been completed and shipped, we're unable to offer cancellations as the items have already left our warehouse to be delivered to you.
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