We want to make sure you have a positive experience with us. If there’s a problem with a product, our refund policy assures that buyers satisfied the product they ordered, or always get their money back.
You can use our money-back guarantee when:
- You don’t receive an item within 30 days. We temporarily increase this period to 90 days due to the COVID-19 crisis >
- You receive an item that doesn’t satisfy your needs
To get a refund, send us a request with the following details:
- Order number
- Your email
- Transaction ID (optional)
Please note that it can take between 2 – 30 days for the funds to be credited back to your card, but usually should appear already within 4 – 7 days. Bitcoin refunds are instant.