I sent the bitcoin payment to the alternate address. Why hasn't my order been processed?

I had to use your alternative Bitcoin wallet for my payment as my exchange says the address generated automatically is invalid. I have sent my bitcoin payment. Can this order please be processed?

If you sent your bitcoins to our spare address spare wallet 13ndHfBKtxKVrdruTvABkNCrK74A6KFdH2 – you will need contact support to complete your order.

Please attach a screenshot of the transaction or provide a payment transaction id in the text form – we will process your payment manually.